Mobile · Wall-jump arcade
Keep climbing.
Help with your game, saved progress and purchases.
Contact support
Email support@prismbreaker.com and put KICKSHIFT in the subject. Include your app version, device model and a description of the issue. Screenshots are helpful; hide personal information first.
Never send your Apple password, payment card details or sign-in codes.
Get helpAndroid testing
The current Android test build supports offline gameplay and saves progress on this device. Sign-in, cloud backup, ads and in-app purchases are not included yet. Removing the Android app may erase its progress. The account and purchase help below applies to the iPhone version.
Saved progress
You can play as a guest and offline. Sign in with Apple from the player button to back up supported progress and submit recorded runs to the leaderboard. Coins, owned characters and upgrade levels merge with your account save when you reconnect.
Before changing phones or deleting the app, update, sign in and wait for Progress saved in the player menu. Progress that has never synced cannot be recovered after deleting the app. Signing out keeps your local game progress.
Leaderboard
Height in metres is your score. Recorded guest and offline runs upload after signing in and reconnecting. Older device bests without a recorded run may differ from your verified leaderboard score. Keep the app installed while an upload is pending.
Remove Ads and restore purchases
Remove Ads is an optional one-time purchase. Open the crossed-ad button on Home or Remove Ads in Settings or the Power Shop. It removes interstitial and rewarded ads. To restore a purchase, use Restore Purchases with the Apple Account that bought it. The game account and Apple purchase account are separate; game sign-in is not required to restore.
Apple handles payments and refund requests. Visit Apple’s purchase support for a refund request. Earned coins buy characters and power-up upgrades; they are not cash purchases.
Account and privacy
You can change your display name and delete your game account in the player menu. Deleting your game account removes its cloud save and leaderboard records. After deletion, also remove KICKSHIFT from Sign in with Apple using Apple’s instructions. For privacy, access or deletion requests you cannot complete in the app, contact the support email above. See the KICKSHIFT privacy policy for details.